Frequently Asked Questions
We're here to help. For any questions that aren't answered below, please contact us.
Why choose Intestinal Labs?
Intestinal Labs provides specialised laboratory services to patients experiencing ongoing symptoms relating to gut health. Our goal is to assist patients to achieve and maintain optimal health through the use of evidence-based testing.
When will I receive my collection kit?
Once you have placed your order and paid for your test, your collection kit will be delivered within 2-5 business days depending on your location.
Where do I go for blood collection?
To find your closest collection centre, visit www.clinicallabs.com.au/location/
How will I receive my results?
We'll send you an email notification once your results are available online within your secured account area.
Can I reuse a test tube if I have made an error during collection?
The collection tubes used in the Digestive Analysis products contain preservative and fixative and cannot be reused. If there is an error during collection, please contact us to arrange a new collection kit.
What if I have completed my test on a weekend?
Store your stool specimens in a cool dark area (do NOT refrigerate) and post immediately on Monday.
Can I take my collection kit to a collection centre for pick up?
No, please return your completed test via the method outlined in the collection kit instructions.
I am taking vitamin/mineral supplements. Will this affect the test?
It is not usually necessary to stop taking supplements during a test but this may vary with some tests. Always refer to the test kit instructions and the advice of your practitioner.
I am taking prebiotic/probiotic supplements. Will this affect the test?
Prebiotics and probiotics can affect your test results – please cease use of these supplements three days prior to collection samples.
If I am on prescribed medication, will this affect the test?
If you routinely take certain medications, you should continue to do so during the test, unless instructed otherwise by your practitioner.
Can I take laxatives?
Do not use pharmaceutical grade laxatives. Natural laxatives can be used if constipation is an issue. This includes herbal and nutritional supplements.
When are samples collected?
Samples should be sent or collected from Monday to Wednesday.
How do I return the test sample?
All collection kits include an express postage reply paid padded envelope to return your specimens to our laboratory for testing.
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Terms and Conditions of Service
It is your responsibility to ensure you carefully follow all steps provided to ensure the health and safety of the couriers, postage workers, specimen reception and laboratory workers.
There is no rebate offered through the Medicare Benefits Scheme for the kits available on the Intestinal Labs shopping cart. Some private health insurance companies may offer rebates, check with your health insurance provider for further details.
If your kit arrives through the mail damaged, contact us immediately for a replacement – do not use or send back this kit.
Intestinal Labs does issue refunds to unused tests for up to 6 months from purchase date, a cancellation fee of $30 applies to all kits. We do not issue refunds for kits purchased over 6 months prior to the refund request.
All kits to be returned are to have the referral form included with the samples. Without this form, there will be no patient allocated to the results and the test will take longer to process.
General Digestive Analysis
Recommended for monitoring treatment, identifying the presence of unfavourable organisms, gut infection, microbial imbalance, malabsorption or assessing whether probiotic supplementation is having a positive impact.
Analysis of your digestive function and gut microbial environment including an evaluation of microscopic and macroscopic markers, such as the presence of fibres, cells and food particles. In-depth analysis of beneficial and pathogenic bacteria including the presence of parasites or yeasts.
Essential Digestive Analysis
Our most popular test – Recommended if you have digestive function issues and require an in-depth analysis of your gut health.
All components of the General Digestive Analysis are included along with additional testing on biochemical markers, such as pH, breakdown and absorption of fats, carbohydrates and protein, pancreatic function and levels of short chain fatty acids (required to maintain normal bowel function).
Comprehensive Digestive Analysis
Select this test for a complete gut assessment and comprehensive parasitology screening.
Our most comprehensive digestive stool test includes all components within the General and Essential Digestive Analysis tests plus a 3-day parasitology test. This increases the probability of identifying parasites as they may not be present in every bowel motion as well as testing for antimicrobial sensitivities (if bacterial organisms are detected).